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REACHING THE TRAVELER WITH HIGH SPEED INTERNET ACCESS
“Guests are making high-speed Internet access a deciding factor
when choosing a hotel, says Paul Payette, senior director of new business
development for Choice. 'The market's going to dictate what you need
to do to be competitive,' he says. Wireless has become so mainstream
that it made sense for Choice to go the wireless route over a wired
LAN, Payette says.”
Information Week February 9, 2004
Why Internet Access?
As hotel operators know, the business traveler sets
the pace for “must have” features across the industry. More and more
hotel groups are meeting their guests demands for high speed Internet
access by setting standards and expectations across their brand. Most
newer laptops today are Ethernet and WiFi (wireless networking) ready
and business travelers expect to be able to access the services they
need quickly and easily.
There are many solutions for providing high speed Internet access
and meeting each hotel group's brand standard for services. Each vendor
and implementation can create a different guest experience. So, while
a standard has great value for the property and the guest, utilizing
a vendor that does not understand the standard for that brand can
be very costly. In addition, many hotel groups are now imposing significant
penalties on properties that don't fully comply with group standards.
HotAir provides a “turnkey” implementation for each brand based on
a comprehensive understanding of the business objectives for a common
guest experience and brand standards. This increases customer satisfaction
and loyalty while reducing indirect site support and maintenance.
HotAir installs, operates and maintains the implementation to meet
required standards and assists the property with every step of certification
HotAir is a provider of certified systems/brand standards for:
Please contact us about our latest brand certifications and how we
can help you provide Internet services in your locations.
InterContinental Hotel Group (Holiday Inn)
Hospitality, Inc. (Hampton Inn)
Western International (Best Western)
Hotels International (Comfort Inn, Quality)
Hospitality, LLC (Jameson Inn, Signature Inn)
Frequently Asked Questions
Standards are supposed to help, but they can create confusion.
the complex standards imposed by our brand how do we evaluate
and select a vendor? This is impossible...
HotAir is the leading provider of brand certified solutions for
several major hotel groups. HotAir takes the guesswork out of satisfying
standards and determining what optional enhancements might be important
in your competitive environment.
our property offer wireless or wired access or both?
HotAir can evaluate your property, your guests, your corporate clients
and your brand standard. We will present you with alternatives and
help you determine the trade offs between cost, facility impacts
and the ultimate guest experience. HotAir will also assist the property
to assess marketing objectives and the impact of high speed Internet
access on business clients.
that a “requirement” or a “recommendation?”
HotAir has been working with brand standards for Internet access
to understand objectives and needs. We have participated in several
certifications and can select a system that will outperform the
recommendations and satisfy all functional requirements
HotAir, a regional provider, and not a national provider?
Many of our customers receive boiler plate contracts from national
providers. Some have received an unsolicited fax proposal over 18
pages long without a site survey or a telephone interview and without
understanding the needs of the property. HotAir provides a comprehensive
survey to fully understand the requirements of the property, the
ownership, and the management team. Our proposals are tailored to
the needs of each site.
does the work?
In most cases, national providers outsource installations to local
installers. These installers are usually trained for telephone or
cable TV solutions. While they are highly qualified in their area
of expertise, they are not trained in high speed Internet access,
unlike HotAir. Our HotAir teams are trained for effective, efficient,
and professional installations. HotAir oversees every step of the
installation and works with the property to ensure the right solution
do we make a simple and low-risk decision so we can move on to
our next priority?
Let HotAir provide your guests with Internet access:
will ensure reliability and ease of use.
will provide a consistent user experience across the brand standard
and all sites to raise satisfaction and lower support issues.
will be the professional solution, based on enterprise grade
will provide a cost effective solution and the right answer
for your property.
will provide professional guest services and enhance the perception
of your property!
is our next step?
Contact HotAir today at 888-354-3020 or email us at
firstname.lastname@example.org and we will provide you with all the
information you need.
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